Returns & Exchanges
At Billabong, we want you to be completely satisfied with your purchase. If you are not happy with your items, you can return them within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unworn condition.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing